Last updated: August 17, 2026
Patounezambo Ouedraogo d/b/a Chaklin offers a 30-day money-back guarantee on Chaklin subscriptions and top-up packs. If Chaklin is not right for your classroom, request a full refund within 30 days of your order date and we will refund the payment.
Payments are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with your order email or receipt, or email us at support@chaklin.com and we will raise it with Paddle for you. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
You can cancel a monthly or annual plan at any time and keep access until the end of the period you have already paid for. Cancelling stops future renewals; it does not by itself issue a refund, so request one if you are inside the 30-day window.
If an annual renewal charges you unexpectedly, contact us — we would rather refund an unused renewal than keep money you did not intend to spend. Overage charges and top-up packs already consumed are reviewed case by case, and we routinely refund unused packs.
Paddle's own refund policy also applies to your order, alongside any statutory consumer rights in your country. See our Terms of Service for the full billing terms.